Frequently Asked Questions

🔹 Do I need to set up an account to place an order?

Creating an account on Starwears.pk is not mandatory. You can use a guest account to checkout without registering. However, a Starwears.pk account gives you access to the following benefits:

  • Manage your account details, track your order status and review past purchases
  • Save your shipping details for future purchases and a faster shopping experience
  • Be informed about our latest stock, special online promotions and discounts!

Go on, what are you waiting for? Make that account!

Orders can be placed while navigating our website as a registered user or even as a guest user. On any product page, select your color/size choices (if applicable), choose quantity and then press the “Add to Cart” button. This will open up your shopping cart where you may choose to continue shopping, or head on to checkout. On the checkout page, you may add or confirm your personal and shipping information, select payment options, enter any discount vouchers (if applicable) and review your order before selecting “Place order now”.

Currently, the following payment methods are accepted:

  • Cash on Delivery: Available for customers throughout Pakistan. Ensure that you have the exact amount as our delivery agents do not carry change.
  • Prepaid options: VISA, MasterCard payments are securely transmitted via SSL encryption.
  • Bank Deposit Option: For customers who prefer bank transfers to our bank account.

Delivery is free on all orders across Pakistan. No delivery charges apply, whether you pay by Cash on Delivery or by bank transfer, and the same applies in every city.

  • Delivery is free on all orders across Pakistan, for both Cash on Delivery and bank transfer.
  • Return shipping is free if the item received is defective or damaged.

Exchanges and refunds are accepted for size issues, colour issues, and defective or damaged items. Return shipping is free of charge for defective or damaged items. For size or colour exchanges, the customer pays the return shipping. Change of mind is not eligible. Please see our Return Policy.

If you receive a defective or damaged item, you may choose an exchange or a refund by contacting us within 10 days of delivery. Approved claims are processed within 10 working days, with refunds paid to your original payment method (or by bank transfer for Cash on Delivery orders). The item must be unused and unworn, with tags and labels intact.